Yes! We can reserve a car for up to 14 days if necessary. For reserving a car contact MyBee team via e-mail at info@mybee.ee or call +3726601900 during working days from 8 am to 6 pm.

It is very simple to start a MyBee subscription. If you are a private person, just follow these few steps:

• Select the most attractive model and subscription conditions that suit your preferences, such as the advance payment, subscription period, additional services, etc.
• Sign up or register for a MyBee account to confirm your choice.
• Add your driving license, and credit card, approve your subscription agreement terms, and make the first payment. If you are looking for a MyBee subscription for a business’ needs, please fill out the form on our business site, and the MyBee team will contact you.

Absolutely! All you have to do is fill out the form available on the page for business customers, and MyBee team will contact you. Once you have received our offer and decided what car you need, create a MyBee business account and confirm your choices.

MyBee does not check a customer’s credit history and credit obligations but reserves the right not to provide the service to a customer.

Do you have another document issued in Estonia? ID card, residence permit?
If yes, please take a photo of your existing driver’s license with the document issued in Estonia, both front and back, and a selfie with the driver’s license, send them to MyBee team via email info@mybee.ee and we will add them to our system manually after you have created account in our webpage.

After the first payment, you can go to the specified location to collect your car. To unlock your car, follow these steps:

1. Log in to your MyBee account on the website.
2. Select “My Subscriptions” from the menu bar.
3. Click “Unlock”. You will find the car keys and registration document inside the car. You can also order a car delivery service, and your car will be delivered to your desired location within 3 working days.

You are responsible for refuelling. When you pick up your MyBee car, it will be filled with the standard amount of fuel that is suggested by the car manufacturer for sufficient for transportation. We recommend that you check the fuel level and fuel up after picking up the car.

To unlock your car for the first time, follow these steps:

1. Log in to your MyBee account on the website.
2. Select “My Subscriptions” from the menu bar.
3. Click “Unlock”. After unlocking MyBee through the website for the first time, we recommend you use a car key daily – you will find car keys inside the car.

If you see that you will exceed the set subscription mileage, there are two options available. You can contact MyBee team at info@mybee.ee and ask to change the conditions of the agreement for an additional fee. Otherwise, you will be charged for exceeding the specified mileage upon returning the car. The price of additional mileage is EUR 0.15 per kilometer.

If you are interested in buying the car, please contact MyBee team via email at info@mybee.ee and inform us about your interest. We will calculate the offered sale price and get back to you as soon as possible with the offered sale price and other conditions.

If you want to replace the car, you need to terminate the agreement for your current car in accordance with the terms of your agreement with MyBee contract. You will have to sign a new agreement for the selected new car. To replace the car, contact MyBee team by e-mail info@mybee.ee or by calling +3726601900. Please call on weekdays from 8 am to 6 pm.

There are two different options for early termination:

• Termination before the end of the 6-month period. For example: the rental fee is €500, additional services €200 and the monthly payment is €700. The rental period is 12 months, but after the 4th month there is a wish to terminate the rental contract. Since 6 months is the minimum rental period, a 2 month rental fee of €500 x 2 = €1000 and a contract fee of €150 are payable. In addition, any unused advance payment will be refunded.

• Termination of the contract after 6 months: the subscription fee will be recalculated according to the period used. For example: the rental period is 24 months, the monthly fee without additional services for a 24-month period is €600, for a 12-month period €700, and the termination is desired after the 14th month. In this case, we calculate the difference between the rental for the two periods €700 – €600 = €100 and multiply by the number of months, so 14 x €100 = €1400, plus €150 for the contract fee. In addition, any unused advance payment will be refunded.

To terminate the agreement, contact MyBee team via e-mail at info@mybee.ee or call +3726601900, and we will provide you with the recalculated pricing! Please call on working days from 8 am to 6 pm.

When the MyBee subscription ends, the car must be returned to one of MyBee’s partner service centers for evaluation of any possible defects. The customer is required to be present during the inspection.

If your MyBee car is found to have defects when you return it, you will have to pay the full cost of repairing any defects that exceed normal wear and tear. The limits of the damage coverage/deduction (liability) for the customer are set out in the subscription agreement.

Please check whether your payment card has a transaction limit. You can manage this limit by logging in to your bank account.

Yes, it’s possible to make a payment by bank transfer. If you are a natural person and choose to pay via bank transfer, please inform us after making payment each time.

MyBee cars are insured for the entire subscription period, so you don’t have to worry about insurance.

If you are involved in an accident, follow these steps:

• Call the police if more than 2 cars are involved in the accident, if there is a disagreement between the parties, if at least one of the parties is under the influence of alcohol or other drugs, if there are injuries to people, if there is major damage to a car or if there is damage to property (buildings, signs, constructions, trees, etc). You can call 112, or 911 abroad.
• Fill in the accident statement.
• Inform MyBee within 1 day by email service@mybee.ee or by phone +3726601900 (calls are accepted on weekdays from 8 am to 6 pm). You will also have to email MyBee a copy of the accident statement, a scanned/photographed car registration certificate, a copy of your driving licence, and the ROIK number provided by the police (if the police have been informed).

If your car needs to be repaired due to a technical breakdown or an insured event, and the estimated repair time is longer than one working day, MyBee will provide you with a CityBee (car sharing services) voucher worth EUR 270. This allows you to continue your daily activities without worrying about transportation while your car is being fixed. Contact MyBee via email e-mail service@mybee.ee during working hours if you need a replacement car.

The car’s warranty is valid for at least two years from the date of first registration, and further warranties vary from model to model. To find out about your car’s warranty, please contact service@mybee.ee.

You have to pay for parking when driving a MyBee car.

Whenever it’s time for maintenance, we’ll notify you through email and guide you to your MyBee car’s official representative. All you have to do is contact them using the provided details, schedule an appointment at your convenience, and take your car to the workshop for maintenance. If you have selected the service “Technical maintenance and repair of wear parts”, MyBee will cover all repair costs, and you won’t have to pay anything. If you haven’t opted for this service, you’ll need to pay for the maintenance yourself. If you see car dashboard warning lights indicating technical maintenance sooner or need clarification, please don’t hesitate to contact us at service@mybee.ee. We’ll gladly provide you with all the necessary information.

Yes, you can, but you have to inform us at info@mybee.ee at least 3 business days before you leave Estonia. If you are planning a trip outside the European Union, you must get our written permission. Please contact us at info@mybee.ee at least 3 business days before your trip outside the European Union and indicate your destination and the travel dates. The price of issuing a permit is EUR 30 (thirty euros). Also, please note that you have to ensure that you have the following documents for the car when traveling outside the European Union: your car registration certificate, technical inspection document (green card), and compulsory insurance policy.

Yes, the sticker can be removed, but the customer is responsible for ensuring that the sticker is removed professionally without leaving any adhesive residue.

Yes, you can allow your family member, friend, or other person to drive your MyBee car. Please be reminded that the car cannot be used to teach driving to persons without a driver’s license. Also, you cannot rent your subscribed car.

MyBee cars have a built-in telemetry system to ensure for yourself pick up and to enable you to unlock the car via your account on MyBee website.

To affix additional stickers or attributes onto a MyBee car, you must obtain consent from MyBee. Please send your request to info@mybee.ee. The consent price is EUR 30. When returning the MyBee car at the end of the subscription period, all stickers must be removed, and the car must be free of any adhesive residue or marks (except for the official MyBee stickers).